Compliance
The rules every contact center should know, including call recording consent, outbound calling laws, payment security, and healthcare privacy.
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HIPAA for Healthcare Calls: What Your Phone Team Needs to Know
If your team talks with patients or handles health information by phone, HIPAA shapes how you verify callers, what you say, what…
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Taking Card Payments by Phone: A Plain-Language Guide to PCI Rules
If your team takes card numbers over the phone, PCI rules apply to your calls, your recordings, and your desks. Here’s what…
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Outbound Calling Rules (TCPA): What Contact Centers Need to Know Before Calling or Texting Customers
A plain-English overview of the TCPA and related rules for outbound calls and texts: when you need consent, Do Not Call requirements,…
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Call Recording Consent: What Contact Centers Need to Know
When do you need permission to record customer calls? A plain-English guide to one-party and all-party consent, calls across state lines, and…